Return & Refund Policy

Last updated: July 2026

At Alter Skins, every product is made especially for you after you place your order. Because each item is produced on demand, we cannot accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or personal preference.

Please read the policy below before placing your order.

Returns

We only accept returns or replacements if an item:

Arrives damaged or defective.
Is misprinted.
Is the wrong item.
Has a manufacturing defect.

If your order meets one of these conditions, please contact us within 30 days of receiving your order.

Non-Returnable Items

We cannot accept returns or exchanges for:

Incorrect size ordered by the customer
Change of mind
Buyer’s remorse
Color expectations due to screen differences
Normal wear and tear
Orders with an incorrect shipping address provided by the customer

Please refer to the size guide on each product page before placing your order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or incorrect, please email us within 30 days of delivery with:

Your order number
A brief description of the issue
Clear photos showing the product and the problem

We'll review your request and, if approved, provide a replacement or another appropriate solution at no additional cost.

Exchanges

Because every product is made to order, we do not offer exchanges for different sizes, colors, or designs.

If you receive a defective or incorrect product, we will replace it after reviewing your claim.

Order Cancellations

If you need to cancel or modify your order, contact us as soon as possible.

Orders can only be canceled or changed before production begins. Once production has started, we cannot make changes or cancel the order.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days after approval for the refund to appear on your account. Processing times may vary depending on your payment provider.

Lost Packages

If your package appears lost in transit, please contact us.

We'll work with the shipping carrier to investigate the issue and determine the appropriate next steps.

Packages marked as delivered by the shipping carrier but reported as missing may require the customer to contact the carrier or local authorities before a replacement or refund can be considered.