Refund policy

Refund & Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

Unworn and unused
In the same condition that you received it
With all original tags attached
In its original packaging

You will also need your receipt or proof of purchase.

To start a return, please contact us at support@alterskins.com before sending the item back. We will review your request and, if approved, provide you with the appropriate return instructions.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping

For returns due to a change of mind, incorrect size selection, or other reasons not related to a product defect, the customer is responsible for the return shipping costs.

For defective, damaged, or incorrectly fulfilled orders, please contact us as soon as possible. We will review the issue and provide an appropriate resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, misprinted, or if you received the wrong item.

Please include your order number and clear photographs showing the issue. We will review the information and work with you to resolve the problem.

Non-Returnable Items

We do not accept returns for items that have been worn, washed, used, damaged after delivery, or otherwise altered from their original condition.

Gift cards are non-refundable.

If you are unsure whether your item qualifies for a return, please contact us at support@alterskins.com before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different size or design, you may request a return in accordance with this policy and place a new order separately once the return has been approved.

European Union – 14-Day Cooling-Off Period

f your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, where applicable under EU consumer protection law.

The item must be returned in accordance with applicable legal requirements and should be kept in its original condition.

This statutory right is separate from our voluntary 30-day return policy.