Terms of service

Terms of Service

OVERVIEW

Welcome to Alter Skins. The terms "we," "us," and "our" refer to Alter Skins.

Alter Skins operates this online store and website, including its related information, content, features, tools, products, and services (collectively, the "Services").

Our store is powered by Shopify, which provides the technology used to operate our online store.

These Terms of Service ("Terms") govern your access to and use of our Services and your purchase of products from Alter Skins.

Please read these Terms carefully before using our Services or placing an order. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

SECTION 1 — ELIGIBILITY AND ACCOUNT

By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activity associated with your account.

You agree to provide accurate, current, and complete information when placing an order or creating an account and to update that information when necessary.

We reserve the right to refuse service, cancel accounts, or cancel orders where permitted by applicable law.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display our products, images, colors, descriptions, and other information as accurately as possible.

However, colors and product appearance may vary depending on your device, screen settings, lighting, and other factors.

Our products are made to order and may be produced and fulfilled through third-party production and fulfillment partners.

Product descriptions, availability, pricing, and specifications may change from time to time.

We reserve the right to discontinue products or limit quantities available for purchase, subject to applicable law.

SECTION 3 — ORDERS

When you place an order through our store, you are submitting a request to purchase the selected products.

An order is not considered accepted until we have received payment and confirmed the order.

We reserve the right to refuse, cancel, or limit an order where permitted by applicable law, including in cases involving pricing errors, product availability, suspected fraud, or other circumstances that may require cancellation.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or affected items using the original payment method where possible.

Please review your order carefully before completing your purchase. Because our products are made to order, cancellation requests may not be possible once an order has entered production.

Returns and refunds are governed by our Refund & Return Policy.

SECTION 4 — PRICES AND PAYMENT

Product prices are displayed on our website and may change from time to time.

The price charged for your order will generally be the price displayed at the time the order is placed, as shown in your order confirmation.

Shipping charges, taxes, customs duties, import fees, and other applicable charges may apply depending on your location and order.

You agree to provide accurate and complete payment and billing information.

By submitting payment information, you represent that you are authorized to use the payment method provided.

We reserve the right to correct pricing, product, or payment errors and, where permitted by applicable law, cancel an order affected by a material error.

SECTION 5 — SHIPPING AND DELIVERY

Our products are made to order and fulfilled through third-party production and fulfillment partners.

Processing and delivery times are estimates and are not guaranteed.

Delivery may be affected by shipping carriers, customs processing, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.

For more information about processing times, delivery estimates, international shipping, and shipping-related issues, please see our Shipping Policy.

SECTION 6 — RETURNS AND REFUNDS

Our returns and refunds are governed by our Refund & Return Policy.

Customers must contact us before sending an item back. Returns sent without prior approval may not be accepted.

Our current return policy provides a 30-day return period for eligible products, subject to the conditions stated in our Refund & Return Policy.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.

SECTION 7 — INTELLECTUAL PROPERTY

All content available through our Services, including our brand name, logos, artwork, designs, graphics, photographs, product images, text, layouts, and other materials, is owned by Alter Skins or its licensors and is protected by applicable intellectual property laws.

You may access and use our Services for personal, non-commercial purposes.

You may not reproduce, copy, distribute, modify, publicly display, create derivative works from, sell, or otherwise exploit our content without our prior written permission, except where permitted by applicable law.

Alter Skins' names, logos, designs, product names, slogans, and other brand elements may not be used without our prior written permission.

SECTION 8 — THIRD-PARTY SERVICES AND LINKS

Our Services may use or provide access to third-party services, applications, payment providers, fulfillment providers, shipping carriers, and other external services.

We are not responsible for the independent acts, policies, availability, or practices of third-party services.

Your use of third-party services may also be subject to the third party's own terms and policies.

Our website may contain links to third-party websites. We are not responsible for the content, security, or practices of websites operated by third parties.

SECTION 9 — SHOPIFY

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

However, purchases made through our store are transactions between you and Alter Skins.

Shopify provides the underlying technology and certain services that enable our store to operate, but is not the seller of Alter Skins products.

SECTION 10 — PRIVACY

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and process personal information.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

SECTION 11 — CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit reviews, comments, suggestions, photographs, ideas, or other feedback to us, you grant Alter Skins permission to use, reproduce, display, publish, modify, and distribute that content for purposes related to operating and promoting our business, subject to applicable law.

You represent that you have the necessary rights to submit the content and that your submission does not violate the rights of another person or entity.

We reserve the right to remove content that we reasonably believe is unlawful, misleading, abusive, defamatory, obscene, infringing, or otherwise inappropriate.

SECTION 12 — ACCURACY OF INFORMATION

We make reasonable efforts to keep the information on our website accurate and current.

However, our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, availability, promotions, shipping information, or other content.

We reserve the right to correct errors and update information at any time.

Where permitted by applicable law, we may cancel an order affected by a material error and refund any amount paid for the affected order.

SECTION 13 — PROHIBITED USE

You may use our Services only for lawful purposes.

You agree not to:

Violate any applicable law or regulation.
Infringe our intellectual property rights or the rights of others.
Attempt to gain unauthorized access to our website, systems, or accounts.
Introduce viruses, malware, or other harmful code.
Use automated systems to interfere with the operation or security of our Services.
Engage in fraudulent, abusive, deceptive, or unlawful activity.
Use our website to transmit spam or malicious content.
Attempt to interfere with another customer's use of our Services.

We reserve the right to restrict or terminate access to our Services where permitted by law if we reasonably believe these Terms have been violated.

SECTION 14 — DISCLAIMER

To the maximum extent permitted by applicable law, our Services are provided on an "as available" basis.

We do not guarantee that our website or Services will always be uninterrupted, secure, error-free, or available at all times.

We do not guarantee that product colours or appearance will exactly match how they appear on every customer's device.

Nothing in these Terms excludes or limits any warranty, right, remedy, or consumer protection that cannot legally be excluded or limited under applicable law.

SECTION 15 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Alter Skins and its service providers will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of our Services or products.

This limitation does not apply where liability cannot legally be excluded or limited, including liability that cannot be excluded under applicable consumer protection laws.

Nothing in these Terms is intended to deprive you of any mandatory rights or remedies available to you under applicable law.

SECTION 16 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your material violation of these Terms or your unlawful use of our Services.

This provision does not apply to the extent that such responsibility cannot legally be imposed on you.

SECTION 17 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

SECTION 18 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and other policies referenced on our website, constitute the agreement governing your use of our Services, subject to applicable law.

SECTION 19 — GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection laws and any mandatory rights available to customers in their country or jurisdiction.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Alter Skins, subject to any mandatory consumer rights or jurisdictional requirements that apply to the customer.