Shipping policy

Shipping Policy

At Alter Skins, our products are made to order and fulfilled through our production and fulfillment partners. Because each product is made after an order is placed, please allow time for production before your order is shipped.

Order Processing

Orders are generally processed and prepared for shipment within 2–7 business days.

During periods of high demand, holidays, or other circumstances beyond our control, processing may take longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Delivery Times

Delivery times vary depending on your destination, shipping method, carrier, and other factors.

As a general estimate, orders may take approximately 3–10 business days after fulfillment to arrive.

These delivery times are estimates only and are not guaranteed. Delays may occur because of carrier disruptions, customs processing, weather, holidays, or other circumstances beyond our control.

International Shipping

We may ship orders internationally depending on product and destination availability.

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by the destination country's authorities and are not controlled by Alter Skins.

Order Tracking

When tracking information is available, it will be provided by email after your order has shipped.

Please allow some time for tracking information to become active after the shipping carrier receives and scans your package.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is correct and complete when placing your order.

If you notice an error in your shipping address, contact us as soon as possible at support@alterskins.com.

Once an order has entered production or has been shipped, we may not be able to change the delivery address.

Alter Skins is not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.

Lost, Delayed, or Damaged Packages

If your order appears to be delayed or lost, please contact us at support@alterskins.com with your order number and tracking information.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and product so that we can investigate the issue and determine the appropriate resolution.