Thank you for shopping with Alter Skins. Every item is made especially for you once you place an order. This made-to-order approach helps reduce overproduction and waste while ensuring each product is created with care.
Order Processing
All orders are processed after payment is successfully received.
- Production time: 2–5 business days
- Orders are processed Monday through Friday (excluding holidays).
- During holidays or periods of high demand, production may take slightly longer.
Once your order has been shipped, you'll receive a confirmation email with tracking information.
Shipping Destinations
Alter Skins ships to most countries worldwide.
If shipping is unavailable for your location, you will be notified during checkout.
Estimated Delivery Times
Delivery times begin after production is complete.
| Region | Estimated Shipping Time |
|---|---|
| United States | 3–7 business days |
| Canada | 5–10 business days |
| United Kingdom | 3–7 business days |
| Europe | 5–10 business days |
| Australia & New Zealand | 5–12 business days |
| Asia | 5–12 business days |
| Rest of the World | 7–20 business days |
Delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather, or other factors beyond our control.
Shipping Costs
Shipping rates are calculated automatically at checkout based on:
- Destination
- Product type
- Order weight
- Shipping method
Tracking Your Order
Once your order has shipped, you'll receive a tracking number via email.
Tracking information may take 24–48 hours to update after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
If an incorrect or incomplete address is provided:
- Delays may occur.
- Additional shipping charges may apply.
- Orders returned due to an incorrect address may require payment for reshipping.
If you notice an error, contact us immediately. We will do our best to update the address before production or shipment begins.
Lost or Delayed Packages
If your tracking information has not updated for an extended period or your package appears lost, please contact us.
We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos showing the problem
We'll review your claim and arrange a replacement or other appropriate resolution where applicable.
Split Shipments
Some orders containing multiple products may arrive in separate packages, depending on product availability or fulfillment location.
You will receive tracking information for each shipment.